Frequently Asked Questions

What’s included in my stay?

Guests can expect luxury-level accommodations with details designed for comfort and convenience. Every home includes items like fully-stocked kitchens, luxury linens, beach essentials, high-speed internet, keyless entry, and more.

How and when do I check in and check out?

We offer a streamlined check-in process. Many homes include keyless access, and you’ll receive detailed instructions prior to arrival. Check-in and check-out times will be noted in your booking confirmation (and may vary slightly by property).

What happens if something goes wrong during my stay (e.g., maintenance issue, weather emergency)?

We provide 24/7 local support to ensure your stay goes smoothly. If a maintenance issue or weather-related problem arises, our team is available to assist and coordinate a solution.

Can I bring pets?

Pet policies vary by property. When searching or booking, look for listings that specifically state “Pets Considered” or “Pets Not Allowed” to make sure you’re choosing a pet-friendly home if needed.

What’s your cancellation or travel protection policy?

We recommend guests protect their vacation with a travel protection plan (offered by Stay on 30a), especially in anticipation of potential unforeseen events like storms, sickness, or road closures. More detailed information on cancellation terms can be found in your booking confirmation and in the property’s Terms & Conditions.